Frequently Asked Questions
Everything you need to know about our premium audio products and services.
What is the delivery timeframe for my order?
For physical hardware, shipping typically takes 3-5 business days within Europe and 7-10 days internationally. Digital sound packs are delivered instantly via email after purchase.
Are your sound packs compatible with all DAWs?
Yes, our high-quality 24-bit WAV samples and MIDI files are compatible with all major Digital Audio Workstations, including Ableton Live, FL Studio, Logic Pro, and Cubase.
What is your return policy for electronics?
We offer a 14-day return window for unopened hardware products. Please note that digital downloads are non-refundable once the download link has been accessed.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you provide technical support for your products?
Absolutely. Our expert team is available to assist you with installation, hardware setup, or any questions regarding the use of our sound libraries in your productions.
Do I need to pay royalties for music created with your samples?
No, all Riemann Kollektion sample packs are 100% royalty-free. You can use them in your commercial music productions without any additional fees or licensing requirements.